Shipping, Delivery & Returns
Delivery and Shipping Cost:
Deliveries in Greece do NOT incur shipping costs, regardless of the value of the order. The delivery of your products is made through ACS Courier.
All orders are delivered via the courier company to any region.
- Deliveries in Cyprus are made through ACS Courier and incur shipping costs of 12, 00 € per order.
- International deliveries are made through UPS Express and incur shipping costs of 22, 00 € per order.
Orders are shipped within Attica by ACS Courier and delivered within 1-2 working days. Orders in mainland Greece and Cyprus are sent by ACS Courier and delivered in 2-3 working days, excluding inaccessible areas where they take 2-5 days. International orders are sent by courier UPS Express and delivered in 5-6 working days.
Orders are processed within the day and delivered to the courier company for the next business day (excluding holidays and weekends) if your order is registered by 15:00.
You can always see the "Status" of your order by following the link «MY ACCOUNT". If your order is delivered to the courier ACS, you can be informed of the status of your package via the tracking number, which is shown on the page "My account".
In case of delay please contact us.
You may return the product shipped within 14 calendar days and request a replacement in another size or another product.
All returns within Greece, are free of charge while the cost for returns from Cyprus and abroad is 12,00 € and 22,00 € respectively. These rates only apply if you choose to send the return by courier ACS.
Evidence of delivery within the allowed time frame of 14 working days in order to withdraw or replace a product should be the stamp or the date dispatch of the courier service you used. Outside that time frame, we reserve the right not to accept the return.
- In case you wish to change the purchased product to another one, please send the product you want to change via ACS courier back to us. Please include a piece of paper inside the package specifying that you wish to change the product. Over the next 14 working days you should proceed with a new order from e-outfit.com. Once we receive your package and make all necessary quality chekcs, we will send you the new product, covering the financial difference - if any.
- In case you wish to receive a refund, please send the product via ACS courier back to us. Please, make sure to include a piece of papaer inside the package specifying that you wish a refund and include an account number IBAN, the cardholder's name and the Bank that you wish us to make the transfer. The deposit will be made within 7 working days after we receive the productand make all quality checks.
The conditions necessary for exercising the right of withdrawal / replacement are:
- The product should be returned in perfect condition as delivered, without damage, without any defect within the complete package with all tags (eg stickers, label brand, etc.) while the original proof of purchase should be included.
- All products related to health - eg swimwear, underwear, etc.) should not be compromised or their packaging damaged, while all the shoes are to be tested on carpet to avoid damage.
- Please keep in mind, that for hygiene reasons aerings can not be returned or refunded.
- By the time the product reaches you it is your responsibility, so it is important to arrange for safe transfer to avoid any damage and hence failure of the return.
- The address to which to send the product is: e-outfit.com – 16 Tsakalof str, ZIP: 10673, Kolonaki.
- NB: In the unfortunate event that the product reaches you damaged, please inform the company ACS within the next 8 hours of their liability. Otherwise it is NOT possible to obtain a withdrawal / replacement of the damaged product.